Politique de remboursement

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in the same condition that you received it, with tags, and in its original packaging. You will also need a receipt or proof of purchase.

To start a return, contact us at:
solivofrshop@gmail.com

Returns must be sent to the following address:
19 Cité de Phalsbourg, 75011 Paris, France

Items sent back without first requesting a return will not be accepted.

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Damages and Issues

Please check your order upon delivery. If the item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue.

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Non-returnable Items

For hygiene, safety, and quality reasons, certain items cannot be returned, including:

- perishable goods (food, flowers, plants)
- custom or personalized products
- personal care items (beauty products)
- hazardous materials

Sale items and gift cards are also non-refundable.

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Exchanges

To exchange an item, please return the original item first. Once accepted, you can place a new order.

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EU 14-Day Right

If your order is shipped to the European Union, you have the right to return it within 14 days without giving a reason.

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Refunds

We will notify you after receiving and checking your return.
If approved, your refund will be processed within 10 business days to your original payment method.

If more than 15 business days pass, contact us at:
solivofrshop@gmail.com